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Our goal – maintain the highest |
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Rash Curtis, founded in 1977, has maintained a strong presence in the Collection Industry. Our President and CEO, Terry Paff is a well known figure in the Receivables Management industry. |
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| From Collection Manager, Director of Operations, to Marketing and Sales, Terry has experienced every aspect of the collection business over the past 35 years. He is experienced in Consumer Loans, Healthcare, and Retail accounts. He has developed and maintained collection centers specializing in start-ups and multiple collection sites, utilizing sophisticated technology and state of the art automated call center processes. |
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| Perhaps best known for his ability to recruit and train qualified personnel, Terry’s recovery teams are competitive with the highest performance levels in the industry for local and national clientele. Terry has been a member and served on the Board of Directors of HMFA (Healthcare Financial Management Association) since 1990 and ACA (American Collectors Association) and CAC (California Associations of Collectors) since 1976. | |||||||
Our Chief Administrative Officer, Natasha Paff has served the health care industry for more than 30 years and set the standard for hospital administrative efficiency. As Department Head of Patient Access at Stanford (Main Hospital, Children’s Hospital and Medical Group) for 21 years and then at John Muir Hospital (Walnut Creek and Brentwood) for 9 years. Her experience is unparalleled in managing all aspects related to Patient Access and Patient Financial Services, i.e.; Registration, Pre-Registration, POS Collections, Customer Service, Insurance Verification and Authorizations; as well as, Financial Counseling, Screening for other funding sources, Charity Programs, Self Pay and Collections, Insurance Billing and Follow-Up, Underpayments, Appeals, Medicare and MSP Audits and HIPAA Compliance. Natasha’s primary role was then, and is now to maximize reimbursement through detailed analysis, including streamlining processes, developing policies and procedures, training, promoting accountability and teamwork. Natasha provides the highest level of experience, skill and efficiency to our operations. Natasha has served as a member of CAHAM, NAHAM and HFMA for over 22 years. |
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Our competent and qualified bilingual staff are selected for their ability to deal with a diverse population and difficult situations with calm resolve while keeping the ultimate goals in view. Our ongoing training focuses on finding creative solutions for today’s complex collection problems with sensitivity to our client’s customer base. |
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